Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 00bd9 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the 00bd9 website at 00bd9.vip, including all sub-pages, services, games, and features available on the platform.

By registering an account or continuing to use the 00bd9 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the platform immediately. This Policy should be read in conjunction with our Terms and Conditions, which are also accessible via the footer of this website.

Information We Collect

00bd9 collects personal data through direct interactions with you (such as registration forms and support communications), automated technical means (such as cookies and server logs), and third-party payment processors. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where voluntarily provided by you in the context of a responsible gaming self-assessment or support communication. In such cases, the data is used solely to deliver the requested support service and is not retained beyond that purpose.

How We Use Your Information

00bd9 uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose incompatible with the purposes listed below. The purposes for which we process your data are:

• Account creation, management, and authentication: to register your account, verify your identity and age, and maintain the security of your login credentials.
• Payment processing and fraud prevention: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported methods, and to detect and prevent fraudulent transactions.
• Regulatory compliance and KYC obligations: to fulfil our age verification, anti-money laundering (AML), and know-your-customer (KYC) obligations.
• Responsible gaming: to monitor gambling behaviour patterns and, where necessary, apply player protection tools such as deposit limits, session limits, and self-exclusion where the platform detects signs of potential problem gambling.
• Customer support: to respond to queries, complaints, dispute requests, and account-related communications submitted via email or any support channel.
• Platform improvement and analytics: to analyse usage patterns, diagnose technical issues, improve game performance, and personalise the player experience on the platform.
• Marketing communications (where consent has been given): to send you promotional offers, bonus notifications, and updates about new games or features on 00bd9. You may opt out at any time.

We apply the principle of data minimisation: we only collect and process the personal data that is strictly necessary for each specific purpose. We do not build extensive data profiles of players beyond what is required for lawful platform operation, payment processing, and regulatory compliance.

Legal Basis for Processing

00bd9 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:

• Contractual necessity: processing is required to deliver the services you have signed up for, including account management, game access, and payment processing.
• Legal obligation: processing is necessary to comply with applicable laws and regulations, including age verification, AML checks, and data retention requirements mandated by law.
• Legitimate interests: processing is necessary for purposes such as fraud detection, platform security, responsible gaming monitoring, and improving the quality of our services, provided these interests are not overridden by your data protection rights.
• Consent: where processing is based on your voluntary consent (such as receiving marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Sharing Your Information

00bd9 does not sell, rent, or trade your personal data to third parties. We only share your data in the following limited circumstances:

• Payment service providers: we share transaction data with mobile wallet providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) to process your deposits and withdrawals. These providers process data solely to complete the transaction and are bound by their own privacy obligations.
• Game content providers: certain technical data (such as anonymised session identifiers) may be shared with game studios and software providers (e.g. Pragmatic Play, Evolution Gaming) to deliver game content and support RTP integrity checks.
• Regulatory and law enforcement authorities: we may disclose personal data to competent authorities where required by law, court order, or government instruction, including in the context of AML investigations or fraud prevention.
• Technology and infrastructure providers: we use third-party cloud hosting, analytics, and security service providers to operate the platform. These vendors act as data processors under our instruction and are contractually prohibited from using your data for their own purposes.

When we engage third-party processors, we require them to implement appropriate technical and organisational security measures and to process data solely on our documented instructions. We do not permit sub-processors to further share your data without our authorisation.

Cookies & Tracking Technologies

00bd9 uses cookies and similar tracking technologies to operate the platform, enhance your user experience, and analyse site usage. Cookies are small text files placed on your device when you visit the platform. We use the following categories of cookies:

• Strictly necessary cookies: these are essential for the platform to function. They enable core features such as login session management, security tokens, and payment flow continuity. You cannot opt out of these cookies without disrupting platform functionality.
• Functional cookies: these remember your preferences such as language settings, display preferences, and responsible gaming tool configurations. They improve your experience but are not strictly required for core functionality.
• Analytics cookies: these collect anonymised data about how players use the platform — such as which pages are visited most frequently and how long sessions last. This data is used solely to improve the platform and is never linked back to an individual player's account without aggregation.
• Security cookies: these support fraud detection, bot filtering, and session integrity verification to protect the platform and its players from malicious activity.

You may manage or disable non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of parts of the platform. We do not currently respond to Do Not Track (DNT) browser signals, as no uniform industry standard for DNT has been adopted.

Data Retention

00bd9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data (identity, contact, financial, gameplay): retained for the full duration of your account and for a minimum of 5 years following account closure, in line with standard AML record-keeping requirements.
• Support and complaint records: retained for 3 years from the date of the last interaction, or longer if the matter is subject to ongoing legal proceedings.
• Marketing consent records: retained for the period of consent plus 1 year after consent is withdrawn, to demonstrate compliance with marketing regulations.

When your data is no longer required for any lawful purpose, we will securely delete or anonymise it. Where complete deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data and prevent any further processing until deletion is possible.

Data Security

00bd9 takes the security of your personal data seriously. We implement a layered approach to data protection, combining technical, procedural, and organisational safeguards to minimise the risk of unauthorised access, accidental loss, destruction, or disclosure of your data.

• SSL/TLS encryption is applied to all data transmissions between your device and our servers, ensuring that your personal and financial data cannot be intercepted in transit.
• Access controls restrict who within the 00bd9 team can view your personal data. Staff access to sensitive player data is limited to those with a clear operational need and is logged for audit purposes.
• Player account passwords are stored using industry-standard one-way hashing. 00bd9 never stores passwords in plain text and our support staff are never able to view your password.
• Regular security assessments, penetration testing, and vulnerability scans are performed to identify and remediate weaknesses in our platform infrastructure before they can be exploited.

Despite these measures, no method of data transmission or storage is completely immune to security risks. We cannot guarantee absolute security, but we are committed to applying proportionate and up-to-date protections and to responding promptly to any identified security incident.

Your Data Rights

As a data subject, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain limitations or conditions under applicable law, but we will always respond to your request and explain clearly if any limitation applies:

• Right of access: you may request a copy of the personal data we hold about you, together with information about how and why we process it.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances you may request deletion of your personal data. This right is not absolute — for example, we may be required by law to retain certain data for AML purposes even after your account is closed.
• Right to restriction: you may request that we temporarily restrict the processing of your personal data while a dispute about its accuracy or lawfulness is resolved.
• Right to object: where processing is based on legitimate interests, you have the right to object. We will then assess whether our legitimate interests are overridden by your rights and interests in the specific circumstances.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing), you may withdraw it at any time without penalty. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and aim to complete it within 30 days. We may request identity verification before processing a data rights request to protect against unauthorised access to your data.

Children's Privacy

The 00bd9 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data relating to any individual under the age of 21. Our registration process includes age verification steps designed to prevent underage access, including date-of-birth collection and document-based KYC verification where required.

Third-Party Links

The 00bd9 platform may reference or display the names of third-party services such as payment providers (bKash, Nagad) or game studios (Pragmatic Play, Evolution Gaming) in the course of normal platform operation. These third-party services have their own privacy policies and data practices, which are independent of this Policy. 00bd9 is not responsible for the privacy practices of third-party services, and we encourage you to review the relevant privacy policy of any third-party service you interact with.

00bd9 does not embed third-party advertising networks, social media tracking pixels, or affiliate tracking scripts on its platform that would share your personal browsing data with external advertisers without your knowledge.

Marketing Communications

Where you have consented to receive marketing communications from 00bd9, we may send you promotional messages about bonuses, new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, BPL cricket season offers), and platform updates via your registered mobile number or email address. We will only send marketing communications where you have given explicit consent to receive them at the time of registration or subsequently through your account settings.

You may opt out of marketing communications at any time by contacting our support team at [email protected] with the subject line "Unsubscribe". Opting out of marketing does not affect your ability to use the platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, or security alerts) which are essential to your account.

Changes to This Privacy Policy

00bd9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page. Where changes are material — meaning they significantly affect your rights or the way we process your data — we will endeavour to notify registered players via the platform or by email in advance of the changes taking effect.

Your continued use of the 00bd9 platform after any updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should discontinue use of the platform and may request account closure by contacting support.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 00bd9 handles your personal data, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within 24 hours during normal operating hours (Bangladesh Standard Time, UTC+6).

Email us at: [email protected]